Reference

How skinclub Handles Your Rights and Our Rules

Access to skinclub depends on state law — where it's permitted, we operate under the terms and policies laid out on this page.

State-dependent eligibilityAccount data rightsUS-based contact pathPayPal & Venmo policy scopeCookie and retention rules
skinclub How skinclub Handles Your Rights and Our Rules
POLICY CONTACT

Where to Reach Us on Legal Matters

For questions about your account terms, data rights, or a specific transaction dispute, reach our support team through any of the channels below. We route legal and policy questions to a dedicated review queue, separate from general account help. Response times vary by channel, but legal inquiries receive a written response.

Live Chat Open chat from your account dashboard to raise a policy question or request a copy of your account data. Chat is available during posted service hours.
Email Support Send detailed legal or data-rights requests to our support address found in your account settings. Written requests get a written response for your records.
Account Help Center The Help Center inside your account covers term definitions, data-request procedures, and how to submit a formal dispute about a PayPal or Venmo transaction.
DATA AND SECURITY

How We Protect and Manage Your Account Data

Your account data — identity documents, payment method records, and session history — is stored with encryption at rest. We do not sell your data to third parties. Cookies on skinclub track session state and fraud-prevention signals, not marketing profiles. You can request a full copy of your stored data or ask us to delete non-required records by contacting support through your account dashboard.

Identity Verification

We verify your identity before processing your first withdrawal. Documents you submit are encrypted and retained only as long as state and federal law require.

Cookie Policy

Session cookies keep your login active and your cart intact. Analytics cookies measure page load and error rates. You can manage cookie preferences in your account settings.

Data Retention Rules

Transaction logs and identity records are kept for the period required by applicable law. When that period ends, data is deleted or anonymized on a rolling schedule.

Change Requests

To update, correct, or delete personal data tied to your account, submit a written request via the Help Center. We confirm receipt and complete eligible requests within the timeframe required by law.

Common Questions About Your Rights and Our Policies

These are the questions we hear most from account holders about how our terms work, what your data rights are, and what steps to take when something needs reviewing.

Access depends on your state's laws governing online casino and sports betting. We block accounts from states where such activity is not permitted. Check your state's current legal status before opening an account.

We collect your name, address, date of birth, payment method details — including PayPal account ID or Venmo handle — and session activity. Identity documents are collected during verification and stored securely.

Log in, go to the Help Center, and submit a data-access request form. We confirm receipt by email and deliver a copy of your stored data within the timeframe applicable law requires.

Yes. Submit a deletion request through the Help Center. We will remove data that is not subject to legal retention requirements. Transaction logs required by state or federal law are kept for the mandated period.

Start by opening a dispute ticket in the Help Center with your transaction ID. Our team reviews the account record, payment confirmation, and session log, then responds in writing with a resolution or next steps.

We post the updated terms on this page with a new effective date. If you continue using your account after that date, you accept the revised terms. To close your account before a change takes effect, contact support before the listed date.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.